FAQs
Frequently Asked Questions
Everything you need to know about Here & After products - 63 questions answered
🚀 Getting Started
The Reusable Cloth Wipes System is an award-winning, complete cloth baby wipes solution designed for nappy changes. It includes everything you need: certified organic cloth wipes, clean container, messy container with wash bag, travel wipes bag, and hydrating cloth wipes solution. It's the only Australian cloth baby wipes system available.
You'll save up to $1,650 over two years per child. When used for subsequent children, the savings continue to grow. The initial investment pays for itself quickly through eliminating disposable wipe purchases.
Using the Reusable Cloth Wipes System prevents approximately 14,000 disposable wipes per child from ending up in landfill.
For nappy changing, we recommend 25-50 wipes. Most customers find they only need one wipe per mess, so 25 wipes is often sufficient if you're washing every 1-2 days.
For hands, faces, and surface cleaning, we recommend 10-25 wipes. Having a separate set in a different color helps distinguish between nappy wipes and general cleaning wipes.
💡 Using the System
Simple 8-step process:
- Step 1: Add 1 squirt of natural solution to the clean container
- Step 2: Add water to the measurement line
- Step 3: Submerge wipes and tip out excess water
- Step 4: Hang wash bag on hooks in the messy container
- Step 5: Use wipes for nappy changes
- Step 6: Pop used wipe into messy container
- Step 7: Wash every 1-2 days
- Step 8: Hang to dry or tumble dry
Yes! Most customers report needing only one cloth wipe per mess, compared to 3-4 disposable wipes. The thick organic cotton fabric provides a deep clean without smearing.
We recommend washing wipes every 1-2 days. You can store used wipes in the messy container for up to 2 days before washing.
Yes, you can use the wipes dry if preferred, though most customers love the convenience of pre-moistened wipes ready to use.
We recommend having separate sets or different colors for nappy changing versus hands/faces/home cleaning. If you no longer need wipes for nappy changes, you can boil them to convert them into general cleaning cloths.
🧺 Washing & Care
Pull the wash bag from the messy container and put it on a rinse cycle first. Then add clothes, towels, etc., and wash on a longer cycle. Hang on the clothesline or add to the dryer.
The wipes are made from organic cotton and may experience minimal shrinkage with the first wash, which is normal for natural fibers. They maintain their quality and effectiveness.
With proper care, cloth wipes can last for years. Customers report using them through multiple children and even repurposing them for household cleaning afterwards.
Yes, you can tumble dry the wipes or hang them on the clothesline.
No special detergent is required. Use your regular laundry detergent. Avoid fabric softeners as they can reduce absorbency.
📦 Product Details
The wipes are made from 100% certified organic cotton, OEKO-TEX Standard 100 Certified, manufactured in a GOTS certified factory. They're unbleached and contain non-toxic dyes.
Yes! The wipes are hypoallergenic, free from harmful chemicals, toxic dyes, and synthetic fragrances. They're specifically designed for sensitive skin and babies.
Wipes are available in lavender, sage green, storm blue, and unbleached white.
She-Com Awards 2022 Winner in the Eco & Sustainability Baby Category.
The system is Australian-owned and designed, with over 50% of products manufactured in Sydney. Wipes are made in India in a socially and environmentally conscious GOTS certified factory.
💧 Hydrating Cloth Wipes Solution
A naturopathically formulated solution made from 100% pure therapeutic-grade essential oils, specifically designed to evenly disperse in water for infusing cloth wipes.
Two blends are available:
- Lavender and Rosalina
- Frankincense and Bergamot
Unlike pure essential oils which sit on the water's surface, our solution is formulated with a solubilizer for even distribution, ensuring all wipes are equally infused.
For babies under 6 weeks, we recommend using water and wipes only. At 6 weeks and older, you can introduce the hydrating solution.
If used every second to third day for wipes, one 15ml bottle will last approximately three months.
Shake the bottle well and add one pump of solution to your clean container. Add water and agitate to disperse.
Yes! For a relaxing and moisturizing bath addition, shake well and add 1-2 pumps to the bath before filling with water. It makes a perfect calming bedtime ritual.
The essential oils help:
- Reduce redness and skin irritation
- Support wound healing
- Provide antibacterial properties
- Improve moisture retention (with added Pentavitin)
The solution is not specifically formulated as a nappy rash treatment, but the essential oils may help reduce redness and pain, aid wound healing, and soothe sensitive skin.
Yes, it contains no harsh chemicals or synthetic fragrances and is safe for sensitive skin.
🎁 Complete Wipes Kit
The Complete Wipes Kit includes:
- Reusable Wipes System for nappy changes (clean container, messy container with hook insert, 25 wipes, hydrating solution)
- Messy Everyday Kit for hands/faces/home (clean container, 25 wipes, hydrating solution)
- On The Go travel wipes bag
Yes! This kit is designed to completely eliminate disposable baby wipes and paper towels from your home.
The Complete Kit includes both the nappy changing system AND a separate system for hands, faces, and home cleaning, plus the travel bag.
Yes! Customers report it saves up to $1,500 over disposable wipes, eliminates over 14,000 wipes per child from landfill, and covers all household wipe needs.
🏠 Messy Everyday Set
The Messy Everyday Set is specifically for hands, faces, spills, and general home cleaning—not for nappy changes. It's your replacement for paper towels and disposable wipes around the house.
- Clean container
- 25 pack of certified organic wipes (choice of colors)
- Hydrating cloth wipes solution (choice of scents)
Yes! These wipes are perfect for wiping sticky hands after meals, cleaning faces, and wiping up spills.
Yes, they're the same certified organic wipes, but packaged in a separate system for non-nappy uses. We recommend different colors to distinguish usage.
✈️ Travel Wipes Bag
The On The Go Travel Wipes Bag has two pockets: one for clean wipes and one for used wipes. It includes a detachable wash bag insert that you can throw straight into the washing machine.
The bag comfortably holds enough wipes for a full day out, typically 5-10 wipes.
Yes, the bag is designed to be leak-proof and contains messes securely while you're out.
Yes, but we recommend having the full system to prepare pre-moistened wipes at home before going out.
ℹ️ About Here & After
At Here & After, we carefully select products which are kind to the environment, are tried and tested (and trusted!) and will last you for years to come. It is important to us that we offer quality products that are environmentally responsible and socially responsible. If you have any brand suggestions that you'd love to see us stock, please get in contact with us.
No worries! Shoot us a message via the contact us page and we can help you out or arrange a time to call you to discuss.
We select non-plastic products where we can but, in some circumstances, this is the best option. We have a strong belief of minimising single use plastics where possible. Products that are made from plastic but can be used for years and years (for example, the wipes container), we believe provide value in your eco journey as they minimise waste or chemical exposure in other ways.
⚖️ Comparisons & Effectiveness
Cloth wipes clean better and faster than disposable wipes. The thick cotton fabric provides a deep clean without smearing mess, and you typically need only one wipe versus 3-4 disposables.
Yes! Using fresh cloth wipes for each change is more hygienic than shared dispensers. Plus, the wash bag system means you never touch the dirty wipes directly.
Yes! The system is designed to be intuitive and user-friendly. Anyone in the house can easily use it without fuss.
📦 Shipping & Orders
Absolutely! Just let us know by sending us a message.
We accept Visa, Mastercard and PayPal.
Yes! We use eco-friendly packaging such as:
- Paper alternative to bubble wrap
- Corn starch packing beads
- Compostable bags
- Paper tape
- Cardboard boxes
Yes! Shoot us an email and we can help you out.
Yes, for most of our products we do. Please contact us for pricing.
Please see our Shipping and Returns page for detailed information.
Yes, you will receive tracking details once your parcel has been dispatched.
You can check the status of your parcel using the Australia Post tracking number emailed to you.
How to track your parcel with Australia Post:
- We will email you a tracking number for your parcel in your shipment confirmation email
- Enter this tracking number at auspost.com.au
Yes, we do! Apply using this form.
Yes. Please see our Returns page for details.
🤔 Practical Concerns
The messy container is designed to reduce odors, and using it as a dry pail (not storing water) minimizes smell. The essential oils in the solution also help.
No, the wash bag goes straight into the washing machine on a rinse cycle first, which handles the initial cleaning.
Yes, though most customers find washing wipes at home is easy since they're already doing regular laundry.
Yes! Many Australian councils offer rebates of $50-$200 for reusable nappy and wipe products. Check your local council website or Rebately.co for current programs.
Here & After has an easy 30-day returns policy for all products that are damaged, incorrect, or unused.
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