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Here & After - Frequently Asked Questions

Frequently Asked Questions

Everything you need to know about Here & After products - 63 questions answered

$1,650 Saved over 2 years per child
14,000 Disposable wipes eliminated
1 wipe vs. 3-4 disposables

🚀 Getting Started

What is the Reusable Cloth Wipes System? +

The Reusable Cloth Wipes System is an award-winning, complete cloth baby wipes solution designed for nappy changes. It includes everything you need: certified organic cloth wipes, clean container, messy container with wash bag, travel wipes bag, and hydrating cloth wipes solution. It's the only Australian cloth baby wipes system available.

How much money will I save using cloth wipes? +

You'll save up to $1,650 over two years per child. When used for subsequent children, the savings continue to grow. The initial investment pays for itself quickly through eliminating disposable wipe purchases.

How many disposable wipes does this eliminate? +

Using the Reusable Cloth Wipes System prevents approximately 14,000 disposable wipes per child from ending up in landfill.

How many wipes do I need for nappy changing? +

For nappy changing, we recommend 25-50 wipes. Most customers find they only need one wipe per mess, so 25 wipes is often sufficient if you're washing every 1-2 days.

How many wipes do I need for hands, faces, and cleaning? +

For hands, faces, and surface cleaning, we recommend 10-25 wipes. Having a separate set in a different color helps distinguish between nappy wipes and general cleaning wipes.

💡 Using the System

How do I set up the cloth wipes system? +

Simple 8-step process:

  • Step 1: Add 1 squirt of natural solution to the clean container
  • Step 2: Add water to the measurement line
  • Step 3: Submerge wipes and tip out excess water
  • Step 4: Hang wash bag on hooks in the messy container
  • Step 5: Use wipes for nappy changes
  • Step 6: Pop used wipe into messy container
  • Step 7: Wash every 1-2 days
  • Step 8: Hang to dry or tumble dry
Do I really only need one wipe per nappy change? +

Yes! Most customers report needing only one cloth wipe per mess, compared to 3-4 disposable wipes. The thick organic cotton fabric provides a deep clean without smearing.

How often should I wash the wipes? +

We recommend washing wipes every 1-2 days. You can store used wipes in the messy container for up to 2 days before washing.

Can I use the wipes dry? +

Yes, you can use the wipes dry if preferred, though most customers love the convenience of pre-moistened wipes ready to use.

Can I use cloth wipes for nappy changes AND general cleaning? +

We recommend having separate sets or different colors for nappy changing versus hands/faces/home cleaning. If you no longer need wipes for nappy changes, you can boil them to convert them into general cleaning cloths.

🧺 Washing & Care

How do I wash the cloth wipes? +

Pull the wash bag from the messy container and put it on a rinse cycle first. Then add clothes, towels, etc., and wash on a longer cycle. Hang on the clothesline or add to the dryer.

Do the wipes shrink? +

The wipes are made from organic cotton and may experience minimal shrinkage with the first wash, which is normal for natural fibers. They maintain their quality and effectiveness.

How long do cloth wipes last? +

With proper care, cloth wipes can last for years. Customers report using them through multiple children and even repurposing them for household cleaning afterwards.

Can I put the wipes in the dryer? +

Yes, you can tumble dry the wipes or hang them on the clothesline.

Do I need special detergent? +

No special detergent is required. Use your regular laundry detergent. Avoid fabric softeners as they can reduce absorbency.

📦 Product Details

What are the wipes made from? +

The wipes are made from 100% certified organic cotton, OEKO-TEX Standard 100 Certified, manufactured in a GOTS certified factory. They're unbleached and contain non-toxic dyes.

Are the wipes safe for sensitive skin? +

Yes! The wipes are hypoallergenic, free from harmful chemicals, toxic dyes, and synthetic fragrances. They're specifically designed for sensitive skin and babies.

What colors do the wipes come in? +

Wipes are available in lavender, sage green, storm blue, and unbleached white.

What awards has the system won? +

She-Com Awards 2022 Winner in the Eco & Sustainability Baby Category.

Where are the products made? +

The system is Australian-owned and designed, with over 50% of products manufactured in Sydney. Wipes are made in India in a socially and environmentally conscious GOTS certified factory.

💧 Hydrating Cloth Wipes Solution

What is the Hydrating Cloth Wipes Solution? +

A naturopathically formulated solution made from 100% pure therapeutic-grade essential oils, specifically designed to evenly disperse in water for infusing cloth wipes.

What scents are available? +

Two blends are available:

  • Lavender and Rosalina
  • Frankincense and Bergamot
How is this different from pure essential oils? +

Unlike pure essential oils which sit on the water's surface, our solution is formulated with a solubilizer for even distribution, ensuring all wipes are equally infused.

Can I use the solution for babies under 6 weeks? +

For babies under 6 weeks, we recommend using water and wipes only. At 6 weeks and older, you can introduce the hydrating solution.

How long does one bottle last? +

If used every second to third day for wipes, one 15ml bottle will last approximately three months.

How much solution do I use? +

Shake the bottle well and add one pump of solution to your clean container. Add water and agitate to disperse.

Can I use the solution in the bath? +

Yes! For a relaxing and moisturizing bath addition, shake well and add 1-2 pumps to the bath before filling with water. It makes a perfect calming bedtime ritual.

What are the benefits of the essential oils? +

The essential oils help:

  • Reduce redness and skin irritation
  • Support wound healing
  • Provide antibacterial properties
  • Improve moisture retention (with added Pentavitin)
Can I use the solution to treat nappy rash? +

The solution is not specifically formulated as a nappy rash treatment, but the essential oils may help reduce redness and pain, aid wound healing, and soothe sensitive skin.

Is the solution safe for sensitive skin? +

Yes, it contains no harsh chemicals or synthetic fragrances and is safe for sensitive skin.

🎁 Complete Wipes Kit

What's included in the Complete Wipes Kit? +

The Complete Wipes Kit includes:

  • Reusable Wipes System for nappy changes (clean container, messy container with hook insert, 25 wipes, hydrating solution)
  • Messy Everyday Kit for hands/faces/home (clean container, 25 wipes, hydrating solution)
  • On The Go travel wipes bag
Can this replace ALL disposable wipes in my home? +

Yes! This kit is designed to completely eliminate disposable baby wipes and paper towels from your home.

How is the Complete Wipes Kit different from the standard system? +

The Complete Kit includes both the nappy changing system AND a separate system for hands, faces, and home cleaning, plus the travel bag.

Is the Complete Kit worth the investment? +

Yes! Customers report it saves up to $1,500 over disposable wipes, eliminates over 14,000 wipes per child from landfill, and covers all household wipe needs.

🏠 Messy Everyday Set

What is the Messy Everyday Set for? +

The Messy Everyday Set is specifically for hands, faces, spills, and general home cleaning—not for nappy changes. It's your replacement for paper towels and disposable wipes around the house.

What's included in the Messy Everyday Set? +
  • Clean container
  • 25 pack of certified organic wipes (choice of colors)
  • Hydrating cloth wipes solution (choice of scents)
Can I use these wipes for food cleanup? +

Yes! These wipes are perfect for wiping sticky hands after meals, cleaning faces, and wiping up spills.

Are these the same wipes as the nappy system? +

Yes, they're the same certified organic wipes, but packaged in a separate system for non-nappy uses. We recommend different colors to distinguish usage.

✈️ Travel Wipes Bag

How does the travel wipes bag work? +

The On The Go Travel Wipes Bag has two pockets: one for clean wipes and one for used wipes. It includes a detachable wash bag insert that you can throw straight into the washing machine.

How many wipes fit in the travel bag? +

The bag comfortably holds enough wipes for a full day out, typically 5-10 wipes.

Is the travel bag waterproof? +

Yes, the bag is designed to be leak-proof and contains messes securely while you're out.

Can I use the travel bag without the system? +

Yes, but we recommend having the full system to prepare pre-moistened wipes at home before going out.

ℹ️ About Here & After

How do you choose which brands to stock? +

At Here & After, we carefully select products which are kind to the environment, are tried and tested (and trusted!) and will last you for years to come. It is important to us that we offer quality products that are environmentally responsible and socially responsible. If you have any brand suggestions that you'd love to see us stock, please get in contact with us.

I need more information on a product. Can you help? +

No worries! Shoot us a message via the contact us page and we can help you out or arrange a time to call you to discuss.

Why are some of your products made from plastic? +

We select non-plastic products where we can but, in some circumstances, this is the best option. We have a strong belief of minimising single use plastics where possible. Products that are made from plastic but can be used for years and years (for example, the wipes container), we believe provide value in your eco journey as they minimise waste or chemical exposure in other ways.

⚖️ Comparisons & Effectiveness

How do cloth wipes compare to disposables for cleaning? +

Cloth wipes clean better and faster than disposable wipes. The thick cotton fabric provides a deep clean without smearing mess, and you typically need only one wipe versus 3-4 disposables.

Are cloth wipes more hygienic than disposables? +

Yes! Using fresh cloth wipes for each change is more hygienic than shared dispensers. Plus, the wash bag system means you never touch the dirty wipes directly.

Will my partner/family members find this system easy to use? +

Yes! The system is designed to be intuitive and user-friendly. Anyone in the house can easily use it without fuss.

📦 Shipping & Orders

I want to send the order as a gift. Can you leave the invoice out? +

Absolutely! Just let us know by sending us a message.

What payment methods do you accept? +

We accept Visa, Mastercard and PayPal.

Is your packaging eco-friendly? +

Yes! We use eco-friendly packaging such as:

  • Paper alternative to bubble wrap
  • Corn starch packing beads
  • Compostable bags
  • Paper tape
  • Cardboard boxes
I live locally. Can I pick up my order? +

Yes! Shoot us an email and we can help you out.

Do you ship internationally? +

Yes, for most of our products we do. Please contact us for pricing.

How long does it take to ship my order? +

Please see our Shipping and Returns page for detailed information.

Do you send tracking notifications? +

Yes, you will receive tracking details once your parcel has been dispatched.

Who do I contact if my order has not arrived? +

You can check the status of your parcel using the Australia Post tracking number emailed to you.

How to track your parcel with Australia Post:

  • We will email you a tracking number for your parcel in your shipment confirmation email
  • Enter this tracking number at auspost.com.au
Do you offer wholesale? +

Yes, we do! Apply using this form.

Can I return or exchange my product? +

Yes. Please see our Returns page for details.

🤔 Practical Concerns

Won't it smell keeping used wipes for 1-2 days? +

The messy container is designed to reduce odors, and using it as a dry pail (not storing water) minimizes smell. The essential oils in the solution also help.

Do I need to rinse poop off the wipes before washing? +

No, the wash bag goes straight into the washing machine on a rinse cycle first, which handles the initial cleaning.

Can I use these with a laundry service? +

Yes, though most customers find washing wipes at home is easy since they're already doing regular laundry.

Are there any council rebates available for cloth wipes? +

Yes! Many Australian councils offer rebates of $50-$200 for reusable nappy and wipe products. Check your local council website or Rebately.co for current programs.

What's the return policy? +

Here & After has an easy 30-day returns policy for all products that are damaged, incorrect, or unused.

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