FAQs

How do you choose which brands to stock?

At Here & After, we carefully select products which are
kind to the environment, are tried and tested (and trusted!) and will last you
for years to come. It is important to us that we offer quality products that
are environmentally responsible and socially responsible. If you have any brand
suggestions that you’d love to see us stock, please get in contact with us.

I need more information on product. Can you help?

No worries! Shoot us a message via the contact us page and
we can help you out or arrange a time to call you to discuss.

Why are some of your products made from plastic?

We select non-plastic products where we can but, in some
circumstances, this is the best option. We have a strong belief of minimising single use plastics where possible. Products that are made
from plastic but can be used for years and years (for example, the Strucket),
we believe provide value in your eco journey as they minimise waste or chemical
exposure in other ways.

Please refer to our policy.

Refund policy

Shipping & Returns

I want to send the order as a gift. Can you leave the invoice out?

Absolutely! Just let us know by sending us a message.

What payments methods do you accept?

We accept Visa, Mastercard and Paypal.

Is your packaging eco-friendly?

Yes, we use eco-friendly packaging such as a paper
alternative to bubble wrap, corn starch packing beads, compostable bags, paper
tape and cardboard boxes.

I live locally. Can I pick up my order?

Yes! Shoot us an email and we can help you out.

Do you ship internationally?

Yes, for most of our products we do. Please contact us for
pricing.

How long does it take to ship my order?

Please see our Shipping and Returns page.

Do you send tracking notifications?

Yes, you will receive tracking details once your parcel has
been dispatched.

Who do I contact if my order has not arrived?

You can check the status of your parcel using the
Australia Post tracking number emailed to you.

How to track your parcel with Australia Post:

1. We will email you a tracking number for your parcel in
your shipment confirmation email

2. Enter this tracking number at https://auspost.com.au/mypost/track/#/search

Do you offer wholesale?

No, we do not offer wholesale at the moment.

Can I return or exchange my product?

Yes. Please see our Returns page for
details.

I want to send the order as a gift. Can you leave the
invoice out?

Absolutely! Just let us know by sending us a message.

What payments methods do you accept?

We accept Visa, Mastercard and Paypal.

Is your packaging eco-friendly?

Yes, we use eco-friendly packaging such as a paper
alternative to bubble wrap, corn starch packing beads, compostable bags, paper
tape and cardboard boxes.

I live locally. Can I pick up my order?

Yes! Shoot us an email and we can help you out.

Do you ship internationally?

Yes, for most of our products we do. Please contact us for
pricing.

How long does it take to ship my order?

Please see our Shipping and Returns page.

Do you send tracking notifications?

Yes, you will receive tracking details once your parcel has
been dispatched.

Who do I contact if my order has not arrived?

You can check the status of your parcel using the
Australia Post tracking number emailed to you.

How to track your parcel with Australia Post:

1. We will email you a tracking number for your parcel in
your shipment confirmation email

2. Enter this tracking number at auspost.com.au

Do you offer wholesale?

Yes, we do! apply using https://form.jotform.com/240617465376866

Can I return or exchange my product?

Yes. Please see our Returns page for details.

How do you choose which brands to stock?

At Here & After, we carefully select products which are
kind to the environment, are tried and tested (and trusted!) and will last you
for years to come. It is important to us that we offer quality products that
are environmentally responsible and socially responsible. If you have any brand
suggestions that you’d love to see us stock, please get in contact with us.

I need more information on product. Can you help?

No worries! Shoot us a message via the contact us page and
we can help you out or arrange a time to call you to discuss.

Why are some of your products made from plastic?

We select non-plastic products where we can but, in some
circumstances, this is the best option. We have a strong belief of minimising single use plastics where possible. Products that are made
from plastic but can be used for years and years (for example, the wipes container),
we believe provide value in your eco journey as they minimise waste or chemical
exposure in other ways.