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WE ARE TAKING A SHORT BREAK | ORDERS WILL BE SHIPPED ON JAN 31st ONCE WE RETURN | FREE SHIPPING ON AUSTRALIAN ORDERS OVER $100
ORDERS WILL BE SHIPPED 31st JAN | FREE SHIPPING ON ORDERS OVER $100

FAQs

At Here and After, we're committed to stocking only most effective and sustainable products, so you can have peace of mind and confidence in your purchases. Please see the list below for answers to our most commonly asked questions. Don't see your question on the list? Head to our Contact page, and one of our friendly team members will be in touch. 

How do you choose which brands to stock?

At Here & After, we carefully select products which are kind to the environment, are tried and tested (and trusted!) and will last you for years to come. It is important to us that we offer quality products that are environmentally responsible and socially responsible. If you have any brand suggestions that you’d love to see us stock, please get in contact with us.

I need more information on product. Can you help?

No worries! Shoot us a message via the contact us page and we can help you out or arrange a time to call you to discuss.

Why are some of your products made from plastic?

We select non-plastic products where we can but, in some circumstances, this is the best option. We have a strong belief of minimising single use plastics where possible. Products that are made from plastic but can be used for years and years (for example, the Strucket), we believe provide value in your eco journey as they minimise waste or chemical exposure in other ways.

I want to send the order as a gift. Can you leave the invoice out?

Absolutely! Just let us know by sending us a message.

What payments methods do you accept?

We accept Visa, Mastercard and Paypal.

Is your packaging eco-friendly?

Yes, we use eco-friendly packaging such as a paper alternative to bubble wrap, corn starch packing beads, compostable bags, paper tape and cardboard boxes.

I live locally. Can I pick up my order?

Yes! Shoot us an email and we can help you out.

Do you ship internationally?

Yes, for most of our products we do. Please contact us for pricing.

How long does it take to ship my order?

Please see our Shipping and Returns page.

Do you send tracking notifications?

Yes, you will receive tracking details once your parcel has been dispatched.

Who do I contact if my order has not arrived?

You can check the status of your parcel using the Australia Post tracking number emailed to you.

How to track your parcel with Australia Post:

1. We will email you a tracking number for your parcel in your shipment confirmation email

2. Enter this tracking number at https://auspost.com.au/mypost/track/#/search

Do you offer wholesale?

No, we do not offer wholesale at the moment.

Can I return or exchange my product?

Yes. Please see our Returns page for details.